Grievance redressal

Draft for legal review. This document is a starting template and must be reviewed by a qualified lawyer before launch.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the DPDP Act, 2023, the details of our Grievance Officer are:

[Name]
[Girivana legal entity name]
[Registered address]
Email: grievance@girivana.com
Phone: [number] (Mon–Fri, 10:00–18:00 IST)

We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.